Q: How should I pay for my cleaning service?

We accept the following payment methods on our Site: Credit Card; PayPal: Debit; Direct Debit; Cash; and DRAFT E-transfer. When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument. If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Question 1

What are the differences between Regular and Deep Cleaning?

Accepted Answer

Regular Cleaning:

• Frequency: Typically done weekly or biweekly
• Focus Areas: Surface-level areas with visible dirt
• Tasks Include: Dusting, mopping, and vacuuming
• Effect on Indoor Air Quality: Moderate improvement

Deep Cleaning:

• Frequency: Monthly or quarterly.
• Focus Areas: Hard-to-reach spots, ingrained dirt.
• Tasks Included: Steaming cleaning, Appliance cleaning, and descaling bathrooms.
• Purpose: Eliminates deep-seated dirt and grime.
• Effect on Indoor Air Quality: Significant improvement.

Question 2

Is it safe to have a cleaner in my place or leave one alone?

Accepted Answer

We are training all our staff on the way we clean in an effort to keep you and your family safe. Our team members good interviewed and checked carefully to keep you safe.

Question 3

Can I find more information about 3 types of  Post-Renovation Cleaning Services?

Accepted Answer

Rough Cleaning Service
Fold Removal of large items like scrap wood, metal, and construction materials. (Please note we do not take out large items to landfills, please be ready to organize a removal company on cleaning day) 
Thorough floor sweeps with heavy-duty vacuuming equipment.
Use a vacuum cleaner with a HEPA filter.
 Light Cleaning Service
Surface Cleaning of all horizontal and vertical surfaces
Remove smudges or construction residue from windows and glass surfaces
Completed bathroom and Kitchen cleaning (sanitize fixtures, sinks, countertops, and appliances).
Final Cleaning Service
Detail deep cleaning and polishing fixtures, cleaning vents, wiping down light switches and outlets.
Perform final cleaning of all surfaces.
Inspection that all areas are clean

Question 4

Are Move-In / Move-Out Cleaning and Open House / Pre-Sale / Post-Purchase Cleaning not the same?

Accepted Answer

Great question! While both Move-In/Move-Out Cleaning and Open House/Pre-Sale/Post-Purchase Cleaning aim to provide a clean environment, they are considered different services due to their specific purposes and focus areas.

Move-In / Move-Out Cleaning

Move-Out Cleaning: This service focuses on deep cleaning to meet lease or sale agreement requirements. It involves tasks like cleaning out cabinets and drawers, ensuring appliances are spotless, and sometimes making minor repairs.

Move-In Cleaning: This service prepares a new home for the incoming occupant. It focuses on sanitizing and ensuring the home is safe and comfortable. This includes disinfecting surfaces, ensuring good air quality, and making the home feel fresh and welcoming.

Open House / Pre-Sale / Post-Purchase Cleaning

Open House / Pre-Sale Cleaning: This service is designed to make a property look its best for potential buyers. It involves thorough cleaning and staging to enhance the property’s appeal. The goal is to create a positive first impression and highlight the home’s best features.

Post-Purchase Cleaning: This service is similar to move-in cleaning but is specifically tailored for new homeowners. It ensures that the home is clean and ready for the new owners to move in comfortably.

So, the key differences lie in the objectives and the specific tasks involved. Move-In/Move-Out Cleaning is more about transitioning between occupants, while Open House/Pre-Sale/Post-Purchase Cleaning focuses on presenting the property in the best possible light for sale or after purchase.

Question 5

How should I pay for my cleaning service?

Accepted Answer

We accept the following payment methods on our Site:
​
Credit Card;
​
PayPal:
​
Debit;
​
Direct Debit;
​
Cash; and
​
DRAFT
​
E-transfer.
​
When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Question 6

If I wish to amend or cancel my cleaning, who should I contact?

Accepted Answer

If you need to reschedule or cancel your cleaning appointment, provide at least 48 hours' notice to avoid a cancellation fee.

Question 7

How the upholstery cleaning procedure going?

Accepted Answer

Please find the video which shows the upholstery cleaning procedure:

Question 8

How long will the cleanup take?

Accepted Answer

There are numerous aspects to consider, beginning with the type of cleaning, the condition of the space and progressing to the level of cleaning needed. As a result, we are unable to answer this question; however, you can fill out an application form and the operator will provide you with an approximate guideline.

Question 9

Why are your prices lower than the market?

Accepted Answer

Every business has the right to create its unique manner. Our primary reference point is a reasonable price with high quality because we realize better than anybody else that pleasant prices for the client are air.

Question 10

Is it possible to formalize a regular cleaning service? (Weekly; Be-weekly; Monthly)

Accepted Answer

Of course! We will gladly coordinate with you all the details of cooperation, as well as, if desired, offer to choose a cleaner who will be assigned to your object.

Frequently Asked Questions

What are the differences between Regular and Deep Cleaning?

Is it safe to have a cleaner in my place or leave one alone?

Can I find more information about 3 types of Post-Renovation Cleaning Services?

Are Move-In / Move-Out Cleaning and Open House / Pre-Sale / Post-Purchase Cleaning not the same?

How should I pay for my cleaning service?

If I wish to amend or cancel my cleaning, who should I contact?

How the upholstery cleaning procedure going?

How long will the cleanup take?

Why are your prices lower than the market?

Is it possible to formalize a regular cleaning service? (Weekly; Be-weekly; Monthly)

Address

9380 Cardston Court
Burnaby, BC V3N 4R5

Contact

604-404-5008

eurovancleaning@gmail.com

Opening Hours

Mon - Fri

8:00 am – 8:00 pm

Saturday

9:00 am – 7:00 pm